Greenies enjoyed great success in the US where they’d become a household name. But they were having problems breaking into the UK market, where traditionally loyal owners were proving hard to win over. They needed to increase awareness and recognition in the UK, and educate dog lovers about canine dental hygiene.
Our first step was to review their existing social media use. 85% of Greenies’ messaging was sales related, and other posts were guilty of being irrelevant, repetitive or just plain boring. We needed to be more engaging, proactive and interested in what their audience wanted; appeal to their hearts and not just their pockets. So we adopted our Four Cs strategy: Catch, Connect, Close and Continue. It meant understanding the life and loves of our UK audience, and talking to them about those interests without bombarding them with sales messages. And as dog-lovers ourselves we were in the perfect position to produce and promote this with informative and engaging campaigns. In short, we did all we could to make Greenies their next-best friend.
In just six months we helped turn customer perceptions of the brand around, and Greenies is now well on the radar of the UK’s dog lovers. Their Twitter account saw a useful 51% rise in followers, from 428 to 629, but Instagram rocketed from 94 followers to 1881 (a 1901% increase) and Facebook from 369 to 8,951 (2325% increase). Pinterest also grew from 0 to 403. Since then we’ve continued to grow and strengthen our relationship with the Greenies team, making them a real breath of fresh air on the UK market.